Inside TalentAdore

Bringing the human touch to Customer Engagement

Take a look inside TalentAdore’s Customer Engagement team and see how they’re transforming recruitment with empathy, growth, and human connection.

How do you balance technology and empathy in a world increasingly driven by automation? At TalentAdore, the answer lies in our mission to bring the human touch back to recruitment. This is a principle lived and breathed by our Customer Engagement team every day. They’re problem-solvers, educators, translators, and connectors who care deeply about empowering businesses to hire better while staying true to values of fairness and integrity.

What’s it like to work within this dynamic team? Or better yet, to work with them?

In this blog, our Customer Engagement team members, Teppo, Saila & Ante will take you behind the scenes to understand how the team blends curiosity, empathy, and collaboration to build more meaningful relationships with customers.

“We talk, we laugh, and we’re there for each other. That sense of companionship makes it easier to show up, even on challenging days.”

Growing together

TalentAdore has been on a remarkable growth trajectory, bringing rapid changes to both our tools and processes. For the Customer Engagement team, this has meant constant learning, adaptation, and a laser focus on improvement.

“Things change quickly here,” shares Saila Sinokki, who works as a Customer Support Specialist. “We’re always evolving the product to better align with our mission. That means our customers and our team have to stay flexible and open to change.”

This shared adaptability keeps the team united, whether they’re streamlining new internal workflows or helping customers understand system updates. The goal isn’t perfection but progress. Teppo Pesonen, a technical project manager, sums it up perfectly:

“You don’t have to be perfect. You just have to be willing to learn, listen, and adapt.”

The team’s commitment to growth creates a positive ripple effect, not only improving their expertise but also enabling them to truly empower the businesses they support.

The problems we solve

“Our users aren’t IT experts, and they shouldn’t have to be. Our job is to explain things in a way that doesn’t overwhelm or confuse.”

At TalentAdore, customer engagement goes beyond answering questions. The team works on both strategic and operational levels that require a balance of creative problem-solving and technical expertise.

For Ante Pyy, a Customer Success Manager, it’s all about aligning TalentAdore’s solutions with each customer’s unique recruitment goals. “We help customers see how their goals align with our mission of more humane hiring,” Ante explains. This often means identifying process bottlenecks, offering tailored recommendations, and even challenging established hiring practices to create something better.

For Saila, the ability to simplify the technical things into plain, approachable language is key. “Our users aren’t IT experts, and they shouldn’t have to be. Our job is to explain things in a way that doesn’t overwhelm or confuse.” Whether resolving bug reports or addressing feature requests, the team tackles each problem with patience and clarity.

Meanwhile, Teppo’s role often places him on the front line of complex integration projects, bridging gaps between clients and developers. “Sometimes the biggest challenge isn’t technical – it’s political,” he notes. “You’re juggling expectations, finding compromises, and ensuring that every party feels heard.”

Together, this multi-talented team is not only solving technical issues but also strengthening the trust and loyalty of TalentAdore’s customers.

Living the TalentAdore mission

“We believe that every candidate deserves a fair chance to be seen.”

TalentAdore’s mission of humanizing recruitment shines through in every interaction the team has with customers. A striking example of this came when a customer inquired about incorporating AI to automatically reject applicants. While it was technically feasible, the team made a conscious decision to politely decline the request.

“It’s simply not aligned with our values,” Saila explains. “We believe that every candidate deserves a fair chance to be seen. We’re committed to keeping the human touch in hiring.

This integrity – to uphold values even when shortcuts seem tempting – is what defines TalentAdore’s approach. It’s not just about providing tools; it’s about enabling meaningful, fair, and respectful hiring experiences for all.

What makes this team special?

What does it take to thrive in TalentAdore’s Customer Engagement team? For Saila, Ante, and Teppo, the answer lies in a few key qualities:

Empathy.

“You really need to care,” says Saila. “Care about the customer, their candidates, and the impact your work has.”

Curiosity.

“It’s not just about fixing problems but about understanding them.” Says Ante and points to the importance of asking questions and staying genuinely interested in how things work.

Accountability.

“When you take responsibility for a task, you see it through,” adds Teppo. “That doesn’t mean doing it alone. It means being reliable, asking for support when needed, and never letting the ball drop.”

Trust and teamwork.

It’s more than just work. Ante explains, “We talk, we laugh, and we’re there for each other. That sense of companionship makes it easier to show up, even on challenging days.”

Each team member brings something unique to the table, but together they share a common goal: making every customer experience as seamless, impactful, and humane as possible.

Do you want to be part of the team?

“It’s not just about professional growth. It’s about personal growth, too. And that’s rare.”

At its core, TalentAdore’s Customer Engagement team shows that technology and humanity can work hand in hand. Whether it’s guiding a customer through integrations, explaining technicalities in simple terms, or holding firm to values when faced with tough decisions, this team demonstrates that recruitment can be both innovative and deeply personal.

Ask anyone on the team, and they’ll tell you the same thing. The most rewarding part of the job isn’t just solving problems; it’s making an impact.

“You know you helped someone, and that matters,” Ante shares with a smile. For Saila, witnessing how solutions change a customer’s day or process makes the effort worthwhile. Teppo reflects, “It’s not just about professional growth. It’s about personal growth, too. And that’s rare.”